Shipping policy
Thank you for shopping at Follabs.com!
Welcome to Follicular Labs! We're delighted to have you as our valued customer. Please take a moment to review our shipping policy to understand how we handle the shipment of your orders.
Order Processing Time
All orders placed through Follicular Labs are processed within 1-3 business days. Please note that we do not process orders on weekends or holidays. If you place an order on a Friday, it will be processed the following Monday.
Shipping Rates
We offer free shipping for our customers within Australia. We also provide competitive shipping rates for our customers internationally, however this does depend on location.
Shipping Methods
We utilise reliable shipping carriers to ensure the safe and timely delivery of your products. The available shipping methods will be displayed at checkout, and you can choose the one that best suits your needs.
Shipping Time
The delivery time for your order depends on your location and the shipping method selected. Generally, our estimated delivery times are as follows:
Standard Shipping: 7-15 business days
Please note that these are estimated delivery times, and actual delivery may vary due to factors beyond our control, such as customs processing and holidays.
Tracking Information
Tracking Your Order: Upon dispatch, we will, where applicable, provide you with a tracking number, however please note not all products have the tracking service and most require you follow us on 'shop" (see bottom of home page to apply). This number will allow you to track your package's journey from our suppliers to your doorstep. We encourage you to use this feature to stay updated on your order's status.
Reducing Shipping Queries: We understand that waiting for your order can be an anxious time, and we appreciate your eagerness. To help ease this wait:
Regular Updates: We will keep you informed every step of the way. From the moment your order is placed to when it's dispatched, you'll receive timely updates via email.
Efficient Tracking: With the tracking number provided, you have the most direct access to your order's status. For the most up-to-date information, we encourage you to track your package using the link provided.
Patience Is Key: We're as excited as you are for you to receive your order, but sometimes good things take time. International logistics can be complex, but rest assured, we're doing everything we can to get your order to you as swiftly as possible.
Customer Support: Our team is here to assist you with any concerns or questions you may have. However, we kindly ask that you refer to your tracking information for updates before reaching out. This helps us focus on delivering the best service and support possible to all our customers. If you have any questions or concerns about our shipping policy, please feel free to contact us at info@follabs.com. Our customer support team is here to assist you.
Thank You for Your Understanding
Your patience and understanding mean the world to us. We're grateful for your support and trust in us at Follicular Labs and we're dedicated to ensuring your satisfaction with every order.
Should you have any questions or need further assistance, please don't hesitate to contact our customer support team.